Hospital Patient Advocacy - Information for Patient, Family & Legal Representatives

The Ombudsman Program provides advocacy to patients in hospitals when barriers to accessing long-term care services and supports exist. The Ombudsman Program will work with the patient, family/legal representative and the hospital to provide advocacy to effectively address the barriers to accessing these services. The hospital Care Manager must have consent from the patient or their legal representative prior to making a referral. The patient, family or legal representative may contact the Ombudsman Program for assistance or with questions. The Ombudsman Program will only take action with informed consent from the patient or legal representative. A referral to the Ombudsman Program does not diminish the role of the Care Manager in planning a safe and appropriate discharge.

Ombudsman Program Advocacy:

• The Ombudsman Program's mandate is to serve as a patient advocate
• Advocate with informed consent from patient or their legal representative
• Get accurate information from hospital regarding patient needs and if appropriate, from placement prior to hospitalization
• Communicate with team members to effectively address barriers to placement and avoid duplication
• Work closely with the patient to identify an environment in which the patient will thrive
• Follow up with patient as needed after discharge (including visits to new long-term care home or home)

For more information or assistance contact us at (800) 499-0229 or (207) 621-1079.