Who Can Ask for Assistance

  • Any person interested in improving the quality of care for consumers
  • A consumer receiving services from a home care agency
  • A resident of a long-term care facility
  • An employee or administrator of a home care agency or a long-term care facility
  • A friend or relative of a resident or consumer
  • Representatives of public agencies and community groups

Ombudsman Program Publications

  • Long-Term Care brochure – describes how the Ombudsman Program can advocate for long-term care consumers.
  • Home Care brochure – describes how the Ombudsman Program can advocate for home care consumers.
  • Hospice brochure - describes how the Ombudsman Program can advocate for hospice consumers.
  • Become a Volunteer Ombudsman brochure – describes the duties of and how to become a volunteer ombudsman.
  • Hospice in Long-Term Care Facilities booklet – information for individuals in long-term care facilities and their families.
  • Your Guide to Residents’ Rights in Nursing Facilities – designed for residents of nursing facilities. Describes the rights of residents in a nursing facility.
  • Your Guide to Residents’ Rights in Assisted Housing Programs – designed for residents of assisted housing programs including assisted living and residential care facilities. Describes the rights of residents in an assisted housing program.
  • A Consumer Guide: Home Care Services and Consumer Rights – describes home care services and consumer rights for home care consumers.

Please click here to request a brochure or publication.


 

 

"All long-term care consumers have the right to be treated with dignity and respect."