Please click here to review brochures and publications available from the Ombudsman Program.

Staff Training: A Critical Link in Assuring Quality Care

The Ombudsman Program offers free in-service training for facility staff employed in nursing facilities, assisted housing programs including residential care and assisted living. These trainings run approximately 45 to 60 minutes and cover:

  • Residents' Rights for Staff
  • Residents' Rights for Residents
  • Recognizing and Preventing Abuse, Neglect and Exploitation of Residents
  • Mandatory Reporting

Video Lending Library

In addition, facilities may borrow Ombudsman Program videos on the following topics:

  • Recognizing and Preventing Abuse and Neglect
  • Quality of Life: An Introduction
  • Respecting Confidentiality
  • Preserving Residents' Dignity
  • Bathing Without a Battle

Consumer Guides For Residents' Rights

The Ombudsman Program offers consumer guides for residents' rights in nursing facilities and assisted housing programs These guides are written especially for residents and their family members and are available upon request. There is a charge to facilities for these guides, please call us for details on how to order guides.

To schedule a free in-service for your staff, or to request a training video or consumer guide, call us at 1-800-499-0229.



"All long-term care consumers have the right to be treated with dignity and respect."