Residents Do Not Lose their Rights When They Move

Into a Long-Term Care Facility

Residents of nursing facilities and assisted housing programs, including residential care and assisted living facilities, have many rights which are guaranteed by law. Residents retain their rights as citizens when they move into a facility.

Long-term care facility staff are required by regulation to protect and promote resident rights. Ombudsman Program staff and volunteers provide information about these rights to residents and their families. Our mission is to support residents in exercising their rights.

Residents have the right to:

  • be free from chemical and physical restraints
  • manage their own finances
  • voice grievances without fear of retaliation
  • associate and communicate privately with any person of their choice
  • send and receive personal mail
  • have personal and medical records kept confidential
  • apply for state and federal assistance without discrimination
  • be fully informed prior to admission of their rights, services available and all charges
  • choose a personal attending physician
  • be fully informed in advance about care and treatment
  • participate in planning care and treatment or changes in care and treatment
  • make choices that are significant about aspects of his/her life in the facility
  • be free from neglect, verbal, sexual, physical or mental abuse

For specific regulations regarding residents' rights:

Click here for nursing facility
Click here for assisted housing including assisted living and residential care

Residents’ Rights Consumer Guides
The Ombudsman Program offers consumer guides for residents’ rights in nursing facilities and assisted housing programs. These guides are written especially for residents and their family members and are available upon request. Contact us to request a copy.




"All long-term care consumers have the right to be treated with dignity and respect."