The Long-Term Care Ombudsman Program provides advocacy services while maintaining strict confidence. This means that anyone reporting concerns about long- term care services can be assured that all communication with our staff and volunteers will not be disclosed without consent. In addition, when we are contacted with a request for assistance, we will not take action to investigate or resolve a complaint without obtaining consent first.
Consumers, their family members and others who contact us voicing a complaint about care are often worried about the provider’s response to such a complaint. We understand this concern and when consent is given, we work to resolve problems in as positive a manner as possible.
Our program has many years experience providing advocacy services on behalf of long-term care consumers throughout the state. Generally, we find that providers understand our role and are willing to work cooperatively to correct an identified problem.
"All long-term care consumers have the right to be treated with dignity and respect."