Rights of Home Care Recipients

Consumers who receive home care services have rights that are guaranteed by regulation. Home Health Care Services providers are required to protect and promote these rights. Ombudsman Program staff assist home care consumers and their family members in understanding and exercising their rights.

Home care recipients have the rights to:

  • have written notice of their rights
  • have their property respected
  • voice grievances without fear of retaliation
  • participate in the planning of care and treatment
  • have advance notice of care that will be provided and frequency of visits
  • have confidentiality in care and treatment
  • be informed in advance about charges for services
  • have written notice of discharge, transfer and appeal rights fourteen days before services are terminated
  • be given information about how to file a complaint with the Department of Health and Human Services Division of Licensing and Regulatory Services, the Office of Elder Services and the Long-Term Care Ombudsman Program
  • be free from neglect, misappropriation of property and verbal, physical, sexual or emotional abuse

Click here for regulations governing home health care services.

Consumer Guide to Home Care Services and Consumers’ Rights
The Ombudsman Program offers a consumer guide to home care services and consumers’ rights. This guide is written especially for home care consumers and their family members and are available upon request. Contact us to request a copy.




"All long-term care consumers have the right to be treated with dignity and respect."